Privacy Policy

Version 1.0

Effective Date: 18/06/2026

1. Introduction

Empire Electrical Innovations Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you contact us, use our website, request a quotation, purchase our services, or otherwise interact with us.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

2. Who We Are

Empire Electrical Innovations Ltd is the data controller responsible for the personal information collected and processed in connection with our business activities.

Registered Address: Le Chalet, Long Lane, Bovingdon, Hemel Hempstead, HP3 0NE

Email: enquiries@empireelectricalinnovations.co.uk

Telephone: 0800 058 1900

3. Information We Collect

Depending on the services requested, we may collect the following information:

Contact Information

First name and surname
Email address
Telephone number
Property address

Enquiry Information

Details of the services you are interested in
Information provided through website contact forms
Information contained within emails, messages and telephone enquiries

OZEV and Eligibility Information

Where you complete an eligibility assessment or grant-related enquiry form, we may collect information such as:

Property type
Property ownership status
Parking arrangements
Electric vehicle ownership information
Other information relevant to assessing eligibility for grants or incentives

Survey and Installation Information

Property details
Technical survey information
Electrical installation details
Energy usage information where relevant
Photographs of properties, equipment and installations
Product selections and system specifications

Contract and Financial Information

Quotation and contract information
Payment information
Invoice records
Warranty information
Certification records

Website Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device information
Website usage information
Cookie and consent preferences

4. How We Collect Information

We may collect information:

Directly from you through our website forms
Through telephone conversations and email correspondence
During surveys and site visits
During the quotation and installation process
Through grant eligibility assessments
Through cookies and similar technologies used on our website
From certification bodies, suppliers or third parties where relevant to the services we provide

5. How We Use Your Information

We use personal information to:

Respond to enquiries and requests
Prepare quotations and proposals
Assess eligibility for grants, incentives and funding schemes
Arrange surveys and site visits
Deliver electrical, solar PV, battery storage and EV charging services
Register installations, certifications and warranties
Manage customer accounts and payments
Provide aftercare, support and warranty services
Communicate regarding appointments, installations and ongoing works
Improve our services and website
Meet legal, regulatory and accreditation requirements
Prevent fraud and protect our business interests

6. Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

Contract

Where processing is necessary to provide a quotation, enter into a contract or fulfil our contractual obligations.

Legal Obligation

Where processing is necessary to comply with legal or regulatory requirements.

Legitimate Interests

Where processing is necessary for the legitimate operation of our business, including customer service, administration, record keeping, service improvement and business management.

Consent

Where consent is required, such as for certain marketing activities or optional cookies.

7. Sharing Your Information

We only share personal information where necessary and appropriate.

Recipients may include:

Employees and authorised personnel
Approved subcontractors
Suppliers and delivery providers
Professional advisers and accountants
Software providers, website service providers and business support service providers
Product manufacturers for warranty registration
Distribution Network Operators (DNOs)
NAPIT
MCS
HIES
OZEV administrators
Government departments, regulators or enforcement authorities where required by law

We do not sell personal information to third parties.

8. Storage and Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.

Information may be stored using systems including:

Simpro
Google Workspace services, including Gmail and Google Drive
Accounting software such as Xero
Company mobile devices
Business communication platforms, including WhatsApp
Secure paper records where required

Access is restricted to individuals who require the information to perform their duties.

9. Retention of Information

We retain personal information only for as long as reasonably necessary.

Typical retention periods include:

General enquiries and unsuccessful quotations: up to 2 years
Customer contracts and installation records: up to 7 years after completion
Financial records: 7 years
Complaints records: up to 6 years after closure
Warranty and certification records: for the duration of the warranty period and a reasonable period thereafter

Information may be retained longer where required by law or where necessary to establish, exercise or defend legal claims.

10. Your Rights

Under data protection legislation, you may have the right to:

Access personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information
Restrict certain processing activities
Object to processing based on legitimate interests
Withdraw consent where processing is based on consent
Request transfer of information where applicable
Lodge a complaint with the Information Commissioner's Office (ICO)

Requests should be submitted using the contact details provided in this policy.

11. Data Protection Complaints

If you have concerns about how we collect, use, store or process your personal information, please contact us using the details below.

We will acknowledge your complaint within 30 days of receipt, investigate the matter without undue delay and keep you informed of the outcome.

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Information about the ICO can be found at www.ico.org.uk.

12. Cookies

Our website uses cookies and similar technologies to help provide website functionality, improve user experience and manage website performance.

You may manage your cookie preferences using the cookie consent tools available on our website.

Further information regarding cookies may be provided through our website cookie settings and consent management platform.

13. Contact Us

If you have any questions regarding this Privacy Policy or the way we handle personal information, please contact:

Empire Electrical Innovations Ltd

Registered Address: Le Chalet, Long Lane, Bovingdon, Hemel Hempstead, HP3 0NE

Email: enquiries@empireelectricalinnovations.co.uk

Telephone: 0800 058 1900

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business practices.

The latest version will always be available through our website.